Política de reembolso
Comfortableness Guarantee
We are committed to your complete satisfaction with your purchase and fully stand behind our products. If you are not entirely pleased for any reason, you may choose either a full refund (excluding shipping costs) or a replacement product.
30-Day Return Window: We offer a 30-day return policy, allowing you to return items within 30 days of receiving them, we’ll give you a 100% refund, less the cost of shipping
Eligibility Criteria: To be eligible for a return, your item must be in its original condition, unused, and in its original packaging. Ensure it includes all tags and comes with a receipt or proof of purchase.
Initiating a Return: Contact us at hello@aura-circle.com to initiate the return process. Returns without prior authorization will not be accepted.
Return Shipping Responsibility: Customers are responsible for the cost of return shipping.
Restocking & Cancellation Fee: A 15% restocking & cancellation fee may be deducted from your refund amount (depends on region)
Damages and Issues: Inspect your order upon arrival. If you find any defects, damages, or receive the wrong item, contact us immediately for resolution.
Non-Returnable Items: Certain items, such as perishable goods, custom or personalized items, and hazardous materials, cannot be returned. Sale items and gift cards are also non-returnable.
Note: Accessories such as 3D Hug Cushions and Aroma Air are non-refundable for hygiene purposes.
Exchanges: For a quicker exchange process, return the item following our return policy and make a separate purchase for the desired item.
European Union 14-Day Cooling Off Period: Customers in the European Union have the right to cancel or return orders within 14 days of receipt without providing a justification.
Refund Process: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Contact us at hello@aura-circle.com if your refund is delayed beyond 15 business days.