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Return & Exchanges
Return & Exchanges
What is your refund policy?
Our refund policy permits returns within 30 days of purchase for new and unused Aura products. To initiate a return, please contact our customer service team with your order number. Please note that a restocking fee of 15-20% may apply, and its exact amount depends on your region's regulations.For further assistance or region-specific details, feel free to ask.
Is there a warranty?
Aura Circle provides a one-year warranty covering manufacturing defects. This warranty excludes damage resulting from normal wear and tear, improper use, or accidental damage. To address a potential manufacturing defect, kindly reach out to our customer service team with your order number and a thorough description of the issue.At our discretion, we may choose to repair or replace the product at no additional cost to you. The warranty is valid for one year from the date of purchase, contingent upon proof of purchase from an authorized channel.For any questions or assistance, please feel free to contact us. To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  
Are there any items that cannot be returned or exchanged?
Items as final sale and those received from giveaways or as promotional gifts are not eligible for return or exchange. Please review our full return policy for more details.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. Please note that credit card refunds may take an additional 2-5 business days to appear on your statement, depending on your bank.
What should I do if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service immediately. We will prioritize resolving the issue by sending you a replacement or arranging a return.
How do I initiate a return?
To initiate a return, please reach out to our Customer Service agent from below. You will need your order number and email address associated with the order. Follow the prompts to start the return process and receive your prepaid shipping label.